IELTS Letter Checker - Sample Band 5
IELTS Writing Task 1 Sample Band 5 | IELTS Letter Sample Band 5 (General Training)
5.0
Overall Score
18 Jul 24, 21:16
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Overall Feedback
The letter addresses some issues but lacks focus on the spa treatment and compensation. Grammar is generally accurate but lacks variety. Coherence and cohesion are weak due to irrelevant details. Lexical resource is adequate but could be more varied.
Overall score | 5.0 | |
Grammatical range and accuracy | 6.0 | |
Lexical resource | 5.0 | |
Coherence & cohesion | 5.0 | |
Task response | 4.0 |
Total Errors | 16 | |
Grammatical range and accuracy | 3 | |
Lexical resource | 4 | |
Coherence & cohesion | 3 | |
Task response | 5 |
Question
You visited a spa and were not satisfied with the treatment you received. Write a letter to the spa manager.
Describe the issues with the treatment
Explain why you were disappointed
Suggest improvements to the service
Mention if you expect any compensation
#Service Feedback
#Semi-Formal
Submitted Answer
English:
Words:229
Paragraphs:3
Formality
Readability
Coherence
Cohesion
Vocabulary Usage
Grammar Range
Logical Flow
Bullet Point Missing or Incomplete
Bullet Point Missing or Incomplete
Bullet Point Missing or Incomplete
I am writing to register a complaint with you regarding poor service, and the rude attitude by your staff that I experienced last Monday when I visited your
shop
. I am hoping you would take proper steps so that no other customer feels humiliated the way I did.I went to your
shop
on Monday, 24th November, with the intention of
purchasing a microwave oven for my home. While I was in your shop
, not a single employee
approached and offered me any assistance! They were watching a soap opera on the television and were fully focused on the show. I decided to ask one of the employees
for help but
he showed no interest to help me. He was actually rude when I asked him what type of microwave ovens were available in the shop
and if he could assist me. He pointed out his finger to another employee
and this gesture was extremely awkward. I was not there to ask a favour, rather, to purchase a product and the unprofessional employees
you have are surely going to cost your business.I
regret to have
been in your shop
and will never be there. However, you should know how poorly your staff treats your customers. I am hoping you would take the proper initiative to offer a better customer experience in the future by hiring more professional employees
.