IELTS Writing Task 1 Sample Band 5

(General Training)

IELTS Letter Sample Band 5

5.0

Overall Score

18 Jul 24, 21:16

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Overall Feedback

The letter addresses some issues but lacks focus on the spa treatment and compensation. Grammar is generally accurate but lacks variety. Coherence and cohesion are weak due to irrelevant details. Lexical resource is adequate but could be more varied.

Overall score	5.0
Grammatical range and accuracy	6.0
Lexical resource	5.0
Coherence & cohesion	5.0
Task response	4.0

Question

You visited a spa and were not satisfied with the treatment you received. Write a letter to the spa manager.

Describe the issues with the treatment

Explain why you were disappointed

Suggest improvements to the service

Mention if you expect any compensation

#Service Feedback

#Semi-Formal

Submitted Answer

English:

Words:229

Paragraphs:3

Formality

Readability

Coherence

Cohesion

Vocabulary Usage

Grammar Range

Logical Flow

Bullet Point Missing or Incomplete

I am writing to register a complaint with you regarding poor service, and the rude attitude by your staff that I experienced last Monday when I visited your

shop

. I am hoping you would take proper steps so that no other customer feels humiliated the way I did.

I went to your

shop

on Monday, 24th November,

with the intention of

purchasing a microwave oven for my home. While I was in your

shop

, not a single

employee

approached and offered me any assistance! They were watching a soap opera on the television and were fully focused on the show. I decided to ask one of the

employees

for help

but

he showed no interest to help me. He was actually rude when I asked him what type of microwave ovens were available in the

shop

and if he could assist me. He pointed out his finger to another

employee

and this gesture was extremely awkward. I was not there to ask a favour, rather, to purchase a product and the unprofessional

employees

you have are surely going to cost your business.

regret to have

been in your

shop

and will never be there. However, you should know how poorly your staff treats your customers. I am hoping you would take the proper initiative to offer a better customer experience in the future by hiring more professional

employees

Total Errors	16
Grammatical range and accuracy	3
Lexical resource	4
Coherence & cohesion	3
Task response	5