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IELTS Letter Checker - Sample Band 5.5

IELTS Writing Task 1 Sample Band 5.5 | IELTS Letter Sample Band 5.5 (General Training)

5.5
Overall Score
28 Mar 25, 23:19
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Overall Feedback

The letter addresses the task but lacks depth in explaining dissatisfaction and suggestions. Grammar and vocabulary are basic, with some errors affecting clarity.
Overall score5.5
Grammatical range and accuracy5.0
Lexical resource6.0
Coherence & cohesion6.0
Task response5.0
Total Errors13
Grammatical range and accuracy6
Lexical resource2
Coherence & cohesion3
Task response2

Writing Task

#Hotel Complaint
#Formal
You had an issue with the hotel’s customer service during your stay.
Describe the interaction you had with the staff.
Explain why you were dissatisfied with the service.
Suggest how the hotel can improve its customer service.

Submitted Answer

Words166|Paragraphs8
English:UK English
Global Issues:
Readability
Coherence
Cohesion
Vocabulary Usage
Grammar Range
Logical Flow
Bullet Point Missing or Incomplete
Dear Hotel Management,
I hope you are well.
Recently, I have stayed in your hotel "Blue Moon" located
at
Markham road for two days during my business trip. While the infrastructure and amenities at the hotel were top-notch, I was
dissatified
with my experience with one of your staff members.
After
I checking
in, I went straight up to my room to freshen up myself, only to find out that the room was not clean. When I tried to explain to one of the staff members, they were not ready to listen and started talking rudely.
I tried to keep calm
but
they insisted that it was cleaned and that they
are
not able to help and kept talking nuisance to me. It is my humble request to keep people who
understands
their customers that talk politely to them rather than shouting.
Kindly look into this matter and train the staff better so that other customers do not face the same situation.
Thank you,
Harshal

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